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Camp Coordination and Camp Management (CCCM):

CCCM is the technical sector that coordinates the temporary assistance and protection activities to displaced persons living in camps or camp-like settings (including all temporary communal shelter options such as formal camps, collective centers, communal buildings, spontaneous settlements, transit centers, evacuation centers, reception centers or those that may require relocation due to proximity to hazard, insecurity or eviction).

 It does this according to international and national legal protection framework to achieve minimum humanitarian standards through the participation of the affected population. CCCM is a cross-cutting sector that is both technical and social in its aim, which is improving the living conditions during displacement; ensure assistance and protection of IDPs in displacement sites, as well as to seek durable solutions to end temporary displacement, with an organized closure and phase out of displacement sites.

 RNVDO managed CCCM programs with support from and in partnership with IOM (International Organization for Migration) and IHPF (Iraq Humanitarian Pooled Fund). RNVDO CCCM project received the first IPDs flew from Mosul within the start of the operation of liberating Mosul, since Aug. 2016 up to date the CM staff received more than 227,655 individuals. The IDPs that have been received by RNVDO are from different locations of Iraq including east Mosul, west Mosul, Baaj, Qayrawan, Muhalabia, Sinjar, Zomar, Kask, Tal Abta, Talafer, Shura, Hader, Shrqat, Hawija, Salahadeen, Makhmoor, Dibaga, etc.

 These IDPs are from different tribes including Shamar, Juboor, Maamra, Albu Hamad, Jughifa, Albu Metwit, Juhash, etc. RNVDO led the arrangement of security meetings on monthly bases with all security actors in the area, CCCM cluster, and other Qayarrah camp management to ensure the camp residents’ safety and security. RNVDO CCCM staff updated the CCCM cluster concerning all the issues related to the camp. Jad’ah camp CCCM staff on a daily and monthly bases reported all the security incidents related to the presence of the armed participants in the camps through the incident matrix.

CCCM components

  • CCM exists to uphold the basic human right to life with dignity. Camp Coordination involves overseeing the humanitarian assistance in or between several camps or settlements; camp management takes place at camp level.
  • The responsibilities are heavy on RNVDO’s CCCM project to manage such enormous numbers and safeguard each and every community member: from receiving the IDPs, registering, providing shelter, food and water.
  • In line with the CCCM clusters and humanitarian NGOs’ Jad’ah camp management tasked with ensuring coordination with partners for essential services. CCCM robust M&E department actively gathers data and tracks needs and assistance and mechanisms for community feedback and redress of grievances. Apart from sensitive, informed and experienced field staff, CCCM has also established volunteering groups and set up different committees to shore up the different aspects of housing, feeding, maintaining services, referrals and ensuring security to Jad’ah camp population, many of whom suffer war trauma exacerbated further by living confined spaces.  CCCM also prioritizes the most marginalized and disadvantaged populations groups.
  • RNVDO’s CCCM hosts bi- weekly camp coordination meetings and all Jad’ah partners attend the meeting to discuss all the issues related to the camp. Another responsibility of CCCM in Jad’ah camps is to coordinate with health partners and DOH (Directorate of Health) Nineveh and Qayyarah sub district to ensure IDPs health screening and it coordinates with local authorities and all the security actors who are responsible for securing the camps.
  • CCCM responsibility is to make sure that all the camp residents have equitable access to all the services in the camps, by monitoring WASH, health, protection, education, food and NFIs, whenever there is any gaps it will be reported to the CCCM , protection, health, food, shelter NFIs, Education clusters, …etc. in line with the sphere


  1.  Information Management
  2. Registration of new arrivals (Regular update of the camp database, registration of the new arrivals, Processed departure letters for all IDPs who left the camp,  sharing  the daily update with all service providers and CCCM cluster, Data sharing agreement with all Qayyarah camps; Jad’ah, Airstrip and Hajj Ali before they have been closed.  Age gender breakdown has been shared with all the partners when required and if appropriate, Support all Jad’ah partners with specific data need).
  3. Identification of persons with special needs or vulnerable individuals.
  4. Providing the new arrival families with camp ID, tent allocated for them.
  5. Protection monitoring and reporting critical issues (All sensitive issues around protection are sent directly to our protection manager who informs the protection cluster and liaises with partners until its resolution, All incidents related to the presence of armed actors in the camps are reported to the CCCM and protection cluster through incidence matrix, Protection mapping and referral pathway ).
  6. Coordinating and monitoring assistance and services
  7. Mapping of services across all domains, namely health, NFI distribution, protection and legal assistance (3 W’s submitted, Incident matrix being actively used in the camp to report any incident involving armed actors in the camp, Exit survey being submitted online to the cluster for every family that departs the camp).
  8. Identification of services and standards in the camp through the 3 S’s (A monthly situation report template was created for all partners to update the services provided by them).
  9. Advocacy for key services in gap areas( Information about service gaps shared with the cluster through the CCCM Bi-weekly meetings , Health meeting on monthly bases with Qayyarah DoH ,Regular security meeting with Qayyarah police and MOMD ).
  10. Site monitoring and camp consolidation when necessary

Monthly site report shared with CCCM cluster and all service providers.

  1. Hold bi-weekly Camp Coordination meetings with relevant stakeholders, local authorities, service providers, cluster representatives, and other partners will be invited to these meetings (security meeting held with Qayyarah police, health meeting held with Qayyarah DoH).
  2. Create, update and share 3Ss, site report, and partner contacts with the cluster and partners (3 S’s shared on monthly bases, Weekly report shared, Monthly reports shared).
  3. Flag all gaps, challenges, and/or inadequate service provision to the CCCM Cluster via the monthly site report and weekly updates
    1. Attended Ninevah CCCM sub cluster meetings
    2. Meetings was convened by RNVDO between MoDM, IOM and Shelter cluster to look into long term shelter options for the camp (9th August 2018)
  • All the health and security meeting were convened by RNVDO
  1. Community Consultations
    1. FGDs on camp committees
    2. Formal and Informal market survey
  • FGDs on information and feedback mechanisms
  1. Awareness campaigns and information dissemination
    1. Crimean Congo Hemorrhagic Fever awareness campaign
    2. Hygiene promotion (especially targeting scabies)
  • Fire prevention
  1. Importance of formal schools
  2. mass information about WFP food cuts
  3. awareness campaigns about diarrhea & vomiting cases
  • Mass information about Snakes and Scorpions
  • Anti-Fraud campaign
  1. Mass information about WFP food cuts
  2. Sphere’s 10 Core Principle of Code of Conduct, the humanitarian principles and charter, and the protection principles, publicly displayed
  3. Key messages about the flood were communicated, mass information about how to mitigate flood impact were disseminated. awareness campaign about flood took place
  • Awareness campaign about cholera was conducted
  • Awareness about IFP mechanism
  • Awareness about war remnants
  1. Awareness about electric hazard conducted
  2. Feedback monitoring and resolution
  3. Information and Feedback Point across all Jad’ah camps
    1. 5 Information and Feedback points established in the camps
  4. Feedback mechanism though complaint boxes and IDP hotline
  5. Monthly IFP report has been submitted to the CCCM Cluster, RNVDO and IOM
  6. Ensuring care and maintenance of camp infrastructure
  7. 10 Safety Audit have been conducted
  8. IDPs have been trained on electric hazards
  9. Assessment to identify risks and hazards within the camp premises
  10. Training IDPs in basic repair and maintenance
  11. Activity conducted through the maintenance team
  12. Ensuring enhanced community participation in decision making
  13. camp committees for basic services
    1. 6 committees per camp established
      1. WASH committee
      2. Women’s committee
      3. Youth Committee
      4. Market Committee
      5. Health committee
      6. distribution committee
    2. 26 Camp committee team leaders has been elected
    3. New camp committee’s TORs have been created
    4. All camp committee members signed two copies of TORs one to be with camp management and the committee have one
    5. Camp committee representative attended the CCM meeting
  1. Capacity building for the camp community
    1. 25 IDPs have been trained on how to support the families with vulnerability during the flood by RNVDO and IOM
    2. 61 IDP leaders have been trained in Camp Management activities, humanitarian principles by RNVDO / WRO,
    3. 190 IDPs have been trained on electric hazards IOM / RNVDO
    4. 374 IDPs have been trained on DRR hazard IRW
    5. Training of 14 Camp Management staff members on CWC conducted by IOM
    6. Training of 45 the camp committee members on GBV by IOM
    7. Training of the camp committee members on dealing with PWD by HI
    8. Training of the camp committee members on first Aid by DAMA
    9. Sewing training session for 49 of camp committee members by IOM
    10. Training session on CP by TDH
    11. CWC training session for 37 camp committee representatives
    12. 62 of the camp residents trained about the harmful effect of smoking.
    13. Train IDP leaders in Camp Management activities, humanitarian principles, PSEA and Protection
    14. IDPs have been trained on DRR hazard
    15. IDP leaders have been trained in Camp Management activities,
    16. IDPs have been trained on how to support the families with vulnerability during the flood by RNVDO
    17. Trainings on fire prevention by civil defense department and IOM
    18. Training of the camp committee members on dealing with PWD
  1. Enhanced camp security
  2. Coordination with all security actors to mitigate risks to all the camp resident
    • Meetings held with the local police and MoDM along with all Qayyarah camp managers
    • Weekly meetings held with the local police and camp management staff in Jad’ah
    • RNVDO CCCM has liaised with the local authorities’ and security actors on the civilian nature of the camp. The newly developed Access SoP was shared with them.
    • RNVDO CCCM technical teams has put in place some flood mitigation measure on, after the spring floods
    • Camp access SOP has been developed
    • New Access badges were issued for all service provider’s cars
  1. Organizing activities towards social cohesion and peace building
  1. Football championship World Cup
    • RNVDO CCCM organized football championship 12 teams from Jad’ah, Haj Ali, Airstrip camps and host community participates.
    • RNVDO participated in the Qayyarah camp football championship. It also hosted some of the matches in Jad’ah camps
    • Women’s Day: under the name of “ISHTAR”, the Babylonian symbol for love and war, RNVDO in collaboration with some NGO partners organized a celebration on 8 Mar 2018.
    • The celebration consisted of different entertainment activities such as poetry, music, theater and a traditional dance
  1. Reconciliation
    • Reconciliation activities are ongoing actively by camp management staff. Some of the success stories are published on our website
  2. Family reunification
    • Reunification is actively ongoing in the camp
  1. Capacity building for local staff
  2. Code of Conduct Training for camp staff
  3. Several RNVDO staff received GBV training conducted by IMC
  4. ODK training provided for all Jad’ah camp staff by IOM
  5. First Aid training
  6. 3 camp management staff received a ToT on CCCM in Baghdad from the Camp Management Toolkit
  7. 20 camp management staff received training from IOM on using the Kobo Collect tool for camp sweep
  8. 30 camp staff have been trained on Protection, Survey methods, and reporting mechanisms
  9. An internal Staff self-assessment was conducted for all camp staff. The results have been shared and action taken on building capacity on areas that requires strengthening.
  10. 10 camp management staff have been trained on inter-agency referral form by INTERSOS
  11. 6 camp management staff have been trained on MHPSS by IMC
  12. 20 camp management staff have been trained on basic CCCM training
  13. 12 camp management staff have been trained on a KoBo tool for WASH assessment
  14. 30 camp management staff have been trained by IOM on mainstreaming protection issues
  15. 2 CCCM staff training on PMD Pro took place in By IRW ِ
  16. 14 CM staffs have been trained on General protection conducted by INTERSOS.
  17. 24 Camp Management staff has been trained on risk & hazard
  18. 20 Camp Management staff has been trained on CWC
  19. 22 Camp Management staff has been trained on first aid
  20. All Camp Management staffs trained on PSEA
  21. 12 CCCM staff trained complaint mechanism
  22. Ensure that residents of the camps, children and women are protected and have equal access to protection and psychosocial services.
  1. Biweekly meeting with the protection partners operating in the camps
  2. Referral pathway for protection issues across all camps created
  1. Others
  1. RNVDO is a member of the Nineveh GRC. We have attended all meetings and workshop pertaining to the GRC
  2. RNVDO held regular management and technical meetings with IOM to develop operational plans and to coordinate project activities. Joint technical teams were formed to conduct camp service and gap assessments.
  1. Progress made towards camp consolidation when necessary
  1. Prioritizing arrivals into J1 to J5.
  2. No arrivals into J6
  • No consolidation happened over the reporting period
  1. CWC has been conducted for the camp management staff
  2. Visiting families
  3. Conducted FGDs
  • Occupancy rate has been shared with CCCM cluster and IOM
  • Camp closure activities RNVDO CCCM closed two camps (J3&6) in line with durable solution and encourage of voluntary returns.

Social Cohesion Activities 

Social cohesion activity has a great impact in strengthening social relations between IDP and community. Through a range of activities RNVDO supported IDPs in all camps to regain a sense of safety and security, increase self-confidence and sharing peace between different tribes and keep positive hope in the future.  RNVDO did 36 different activities including Re-conciliation, family reunification, social events, women’s day Celebration, football match etch. Those have positively contributed in increasing social cohesion among IDPs the host communities.

Camp Management                  

Camp management core functions include (receiving IDP, tent allocation, identification of gaps, doing service mapping, coordination with all clusters, coordinating and monitoring assistance and protection, and community participation mechanisms, managing and disseminating information, providing multi sector feedback mechanisms and maintaining infrastructure. RNVDO being one of the largest local NGO has the privilege of managing 9 IDPs camps since their establishment.

Staff and IDPs Capacity Building          

RNVDO did some important training for camp staff and IDPs with the support of other organization in order to enhance the response of CCCM cluster partners, including (Code of Conduct Training for camp staff, GBV training, ODK training, First Aid training for using the Kobo collect tool for camp sweep, protection training. Through these trainings RNVDO was able to train 1,362 individuals.

Coordination Meeting                                                        

RNVDO led the arrangement of security meetings on monthly bases with all security actors in the area, CCCM cluster, and other Qayyarah camp management to ensure the camp residents’ safety and security. During the reporting period RNVDO was able to organize 105 coordination meetings those helped ensure safety and security of the IDPs inside the camps

Cash Work to IDPs                                                                

with the support of different Cash for work programs managed by RNVDO to provide temporary employment in public projects inside the camps .Objective of this program was to mitigate the impact of the current crisis faced by Iraqi IDPs and host community due to the on-going conflict in Iraq. It was aimed to ensure that households are able to meet their food requirements.